Customer Service
Contact Us
Please contact us at customerservice@intentionalchocolate.com with any questons or concerns or at the address below.
Intentional Chocolate, LLC
1171 S. Robertson Blvd, Ste 161
Los Angeles, CA, 90035
Tel 1-888-462-5115
Fax 1-866 271-8621
Check Out with Amazon Convenience
Buy with confidence on our site built and hosted using Amazon's technology.
We have teamed with Amazon to make ordering SAFE and SECURE on our site. By using Amazon technology at Checkout, your order is secure and backed by Amazon's A-to-z Guarantee which guarantees your purchase, the condition of the item you buy and its timely delivery.
How does it work? Simply, use your existing Amazon account during checkout to order products from our site. If you don't have an Amazon account, it's easy to set up. Add the products you want to purchase to your cart and create your account during the checkout process.
Orders and Shipping FAQ
- What shipping carrier do you use?
Fed-Ex. In the near future we will be adding priority mail.
- Can I use my own Fed-Ex number to charge my shipments?
We are currently unable to accommodate this request.
- When will my order ship?
During checkout you may select your shipping method. Here is an explanation of your options. PLEASE NOTE: To ensure the freshness and quality of our products, we do not ship over the weekend.
- Standard Shipping – If you select this your order will arrive within 7 business days.
- 2nd Day delivery – If you place your order prior to 1 p.m CST Monday, Tuesday, Wednesday, your order will be shipped the same day that it is received to arrive within two business days. If you place your order after 1 p.m CST your order will be placed the next possible business day.
- Overnight delivery - If you place your order prior to 1 p.m CST Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day that it is received to arrive within one business day.
- Will I receive an order confirmation?
An order confirmation will be issued once you confirm your order. You have an opportunity to print this confirmation for your records. Please review this information to make sure your order and shipment information is correct.
- Will I receive a shipping confirmation?
As soon as your order is shipped you will receive an email from Fed-Ex with a tracking number.
Intentional Chocolate Care & Storage
- How long will Intentional Chocolate stay fresh at room temperature?
Intentional Chocolate will stay fresh at room temperature for up to 2-3 weeks, as long as they are kept away from heat and humidity. The temperature should not exceed 70 degrees Fahrenheit and the relative humidity should remain below 60%. Avoid direct sunlight.
- Can I store Intentional Chocolate to keep it fresh longer?
To store intentional chocolate for up to two months, place package in two plastic bags, close tightly and refrigerate. Keep chocolate in plastic bags to bring to room temperature after refrigeration. This will take approximately two hours.
Is Intentional Chocolate Fair Trade, Organic, Vegan?
- Intentional Chocolate works with a network of independent farmers on small plantations in Hawaii, Mexico and other cocoa-growing regions of the world. These farming entrepreneurs are given training by our staff and are paid more than two-times the market price for their crop. Child labor is not condoned or utilized by our growing partners. The cacao is grown using environmentally sustainable methods (no pesticides) with varietals developed by Hawaiian Vintage Chocolate.
- Most cacao is de-facto organic. It grows best using traditional methods without pesticides. Certification can be a complicated and expensive process for small independent farmers we buy from so we do not require they go through this process. We are very focused on developing a high quality organic product, but in the cacao business, in particular, organic certification is not an indication of quality.
- Our dark chocolate products (dark chocolate pistoles and dark hot chocolate) are vegan.
